Refund policy

Delivery & Shipping Information

  • In-Stock Dispatch: In-stock products are dispatched within 24 hours and delivered securely via SF Express, typically arriving within 1 to 3 business days.

  • Special Orders: For items requiring special backordering, fulfillment takes approximately 4 to 7 business days.

  • Shipment Tracking: You may contact our customer support team at any time via WhatsApp or email (hello@movtify.com) to track your order progress to completion.

Returns & Warranty Policy

Thank you for choosing Movtify. To safeguard your consumer rights, all products sold by Movtify are covered under a 1-year local limited warranty, commencing from the date of dispatch.

Movtify is committed to providing high-quality rehabilitation and wellness equipment. Please review the following terms carefully:

1. 7-Day Defective Exchange Guarantee

  • Applicable Scope: If a manufacturing quality issue is discovered within 7 days of receiving the item (e.g., failure to power on, control panel malfunction), we provide a free product exchange.

  • Hygiene Exemptions: Because therapy mats and wearable heat pads are personal hygiene and close-contact products, we do not accept returns or exchanges based on subjective reasons, including but not limited to "change of mind, personal preference, or performance falling short of personal expectations." Once product packaging has been opened or used, it cannot be returned or exchanged unless a functional malfunction is verified by our team.

  • Application Procedure:

    1. Contact us via WhatsApp or email (hello@movtify.com), provide your order reference number, and submit a brief video demonstrating the malfunction.

    2. Upon preliminary verification, the customer covers the single-way shipping cost to return the item to our designated service point, along with its complete original packaging (including all accessories, manuals, and promotional gifts).

    3. Once our technical team inspects and confirms the issue stems from a manufacturing defect, we will ship an identical replacement within 3 to 5 business days. Movtify will fully cover the delivery fee for sending the replacement unit.

2. 12-Month Local Warranty

  • Warranty Scope:

    • The warranty period is valid for 12 months, commencing from the date of dispatch (the date the package is handed over to the courier by Movtify) to streamline administrative logging.

    • Coverage applies strictly to mechanical failures or manufacturing defects arising from non-human factors (e.g., heating failure, control panel failure, or PEMF pulse abnormalities).

  • Warranty Exclusions (Does Not Cover):

    • Human-Induced Damage: Surface tears, burns, broken components, or electrical short-circuits caused by liquid ingress (e.g., spilled drinks).

    • Improper Usage: Failure to operate the product according to user manual guidelines (e.g., using non-original power adapters, or excessive folding/creasing that snaps internal heating wires).

    • Natural Wear & Tear: Fabric pilling, minor color fading, or standard degradation of Velcro fasteners under normal use.

    • Unauthorized Disassembly: The warranty is instantly voided if the user attempts to disassemble the outer casing or perform independent repairs.

  • After-Sales Workflow:

    1. If a fault occurs, contact our after-sales specialist via WhatsApp or email (hello@movtify.com) with your purchase receipt and a video of the issue.

    2. Once confirmed to fall within warranty coverage, the customer covers shipping to return the item to Movtify’s designated service point.

    3. We will repair or replace the unit and dispatch it back to you within 3 to 5 business days completely free of charge.

Right of Final Decision: In the event of any disputes, Movtify reserves the right of final decision and interpretation regarding all terms listed above.