Terms of service

Effective Date: September 1, 2026

1. Using Our Website

Welcome to Movtify.com (the "Website"), operated by Physiocareinmotion Limited (hereinafter referred to as "Movtify," "we," "us," or "our"). By accessing, browsing, or purchasing products from this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree, please discontinue using this Website immediately.

  • Medical Disclaimer: All content on this Website regarding our Heat Pads, PEMF Mats, and other products (including text, graphics, images, and product descriptions) is provided for informational and educational purposes only. It does not constitute professional medical advice, diagnosis, or treatment. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

  • Safety Warning: If you are pregnant, have a pacemaker, defibrillator, metal implants, or any pre-existing health conditions, you must consult with a licensed physician before purchasing or using our products. Users assume all risks and liabilities associated with the use or misuse of our products.

  • Intellectual Property: All content on this Website, including but not limited to logos, trademarks, designs, text, and images, is the exclusive property of Movtify and is protected by copyright laws. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

  • Accuracy of Information: We strive to ensure all information is accurate. However, actual product colors and packaging may vary slightly from images shown on your screen. We reserve the right to modify product descriptions, pricing, or availability at any time without prior notice.

  • Third-Party Links: This Website may contain links to third-party services (e.g., payment gateways). We do not control and are not responsible for the content, privacy policies, or practices of any third-party websites.

2. Product Usage & Safety Guidelines

When purchasing and using Movtify’s Heat Pads and PEMF Mats, you must strictly adhere to the following safety guidelines. Users assume all responsibility for risks arising from non-compliance with the user manual:

  • Proper Usage: Products must be operated strictly in accordance with the included user manual. Do not use heat pads in damp environments, while sleeping (unless equipped with an auto-shutoff timer that is functioning normally), or while unconscious.

  • Burn Prevention: Prolonged exposure to heat pads may cause low-temperature burns. Avoid direct, long-term contact with bare skin. Children, individuals with disabilities, or those insensitive to heat (such as diabetics) must use the product under close supervision.

  • Electrical Safety: Do not pierce heating pads with needles or engage in any destructive behaviors. Discontinue use immediately and contact customer service if cables are frayed, control boxes are exposed to liquid, or the unit is damaged. Do not attempt self-repair.

  • PEMF Mat Safety & Absolute Contraindications:

    • Prohibition for Active Implants: Individuals with pacemakers, defibrillators (ICDs), cochlear implants, or any other active electronic/magnetic medical implants are STRICTLY PROHIBITED from using the PEMF Mat. Electromagnetic pulses may interfere with these devices and cause life-threatening situations.

    • Restrictions for Special Groups: Pregnant women, individuals with epilepsy, cancer patients undergoing chemotherapy/radiotherapy, persons with severe bleeding tendencies, or individuals with metal implants (such as surgical screws or plates, where specific areas must be avoided) must consult a Hong Kong Registered Medical Practitioner prior to use.

  • Device Environment: Do not operate the PEMF mat near high-precision electronic equipment, strong magnetic fields, or flammable/explosive materials. Do not place magnetic cards (e.g., credit cards) or sensitive electronic devices directly on the mat while active to avoid demagnetization damage.

  • Compliance & Non-Medical Device Disclaimer: The products sold on this Website are home wellness equipment and are not classified as "registered medical devices" under the Medical Device Division of the Department of Health in Hong Kong. Movtify makes no warranties, express or implied, regarding specific curative effects, cure rates, or alterations to physiological structures.

3. Promotions & Offer Terms

Movtify may from time to time offer specific discount codes, bundle deals, limited-time promotions, or promotional gifts through this Website, official social media channels, or official instant messaging channels.

  • Validity Period: All promotional events, special pricing, and discount codes issued by Movtify are subject to specific expiration dates. Once expired, codes and promotions become invalid automatically, and Movtify is under no obligation to honor them or provide compensation.

  • Usage Restrictions: Unless explicitly stated otherwise in specific event rules, only one discount code can be applied per order. Promotions cannot be combined or stacked, and are non-redeemable for cash. All promotional gifts are subject to availability while stocks last.

  • Right to Modify: Movtify reserves the right of final decision and interpretation to modify, extend, terminate, or adjust the terms of any promotional event or gift campaign across any platform at any time without prior notice.

4. Limited Warranty Summary

Movtify provides a local limited warranty service for Heat Pads and PEMF Mats purchased through this Website or official channels:

  • Warranty Period: The warranty period commences from the date of dispatch (the date the product is handed over to the courier by Movtify). A 1-year limited local warranty applies to core mechanical parts (e.g., controllers, heating chips/coils). Customers must present valid proof of purchase (such as website order records, email receipts, or shipping confirmation emails) to claim the warranty.

  • Exclusions from Warranty: This warranty does not cover: natural wear and tear (such as fabric fraying or discoloration), damages caused by misuse or failure to follow the user manual, improper folding or creasing, liquid ingress, unauthorized disassembly, physical damage, usage of non-original adapters, or commercial usage.

  • Logistics Expenses: For repairs or inspections during the warranty period, customers are responsible for the one-way shipping costs of returning the product to Movtify’s designated Hong Kong service point.

5. Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Any legal action, dispute, or claim arising out of or in connection with these terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Hong Kong.